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100% customer focus
In order to improve our support level towards all our clients, we are working continuously on installation videos for our lithium batteries and key accessories. The installation videos explain in simple and clear steps the process to install single or multiple lithium batteries, accessories, or solve common issues. Seek our video database and find the video you are looking for. Please feel free to provide us with feedback so we can further improve our videos.Find your installation video
Need Super B support?
Super B products are supported by a worldwide distributor network. We provide our distributors and dealers with training and resources so that they can give you superb support. We want you to have a great experience with our lithium batteries. If your distributor or dealer is unable to assist you, they will contact us for the necessary information.Contact your dealer
Jira Customer Portal
Super B uses Jira’s customer portal to track and file customer requests. It is a simple, easy to use portal where customers can navigate and search for request types, knowledgebase articles, and view all the service desks they have access to. The Super B Jira platform is not for end-users. Only B2B clients can use this platform for requests.Login to Jira
Teamviewer - Super B remote support
We can give you direct remote support via Teamviewer. To be able to offer you this service, it is first of all necessary that your lithium battery (pack) is connected to your computer with the Monitoring Kit. Next, download Teamviewer via this link, so we can start the remote support.Download Teamviewer
Super B warrants each Super B branded battery sold by Super B or any of its authorized distributors or dealers, to be free of defects for the period of 3 years from the date of sale as determined by either the customer’s sale receipt, the shipping invoice and/or the battery serial number, with proof of purchase.
Did you check out our FAQs to get answers to some of the most common questions about our lithium batteries?FAQ